Sure there are lots of ticket brokers out there, but what makes eSeats.com different is the customer service. Here are a few of the business practices that eSeats.com employs.
Like any business, the ticket broker business calls for a highly thought out marketing strategy to focus on and generate customers to create additional business. When you complete a targeted game-plan, producing new customers should not be an issue. Your business design must be based upon these bases for results: making use of the best quality product, in our case, tickets, and premium venues, competitive pricing and outstanding customer service. A company designed on these types of basic principles has more than a fighting chance to thrive in the extremely aggressive secondary ticket broker business. What is critical to understand is how to establish your brand to inspire recurring business and customer loyalty. Without repeat business your ticket sales is bound to fail, because a secondary ticket broker demands consistent money flowing through the business to survive.
Never Skimp On Quality
Consistently purchase the best seats and venues. All the incredible marketing on the planet cannot make amends for poor quality products. We make it a part of our credo to continually surpass your customer's expectations of value. Purchasing premium event tickets immediately impact the experience and quality of the customer's experience. At eSeats.com a risk is taken on premium seats, to buy directly as soon as tickets are released or even planned for distribution. Making quality decisions on seats and providing phenomenal customer service is one of the primary concerns which has proven to lead to a loyal base of customers who value the time and effort, and come back over and over.
Remain Consistent
Customers want to know what to anticipate in their purchasing experience each time they call in or visit the website or app. The critical task is to create your best customer service experience exactly the same way each time to the customer's exact expectations. Understanding what to anticipate will keep customers returning. To accomplish consistency in your product, ensure that your staff is well trained, systems are streamlined, and communication is top notch. Make sure your workers adhere to instructions and procedures to the letter to ensure every transaction is created just like the last.
Service, Service, Service
Your customer satisfaction performance needs to be carefully perfected, and every customer encouraged to feel welcome and appreciated. Teach your employees to be pleasant, very helpful and professional to each and every customer. Examine typical customer service blunders regularly with your employees and teach them on the proper responses for each scenario. Your staff members should be coached on how to offer the different aspects of your business that might interest your customers. They must be able to communicate knowledgeably about what other events your company promotes, and also where and which type of products are being used. Just as there is no such thing as creating a product that is too good, there is no such thing as possessing customer service skills that are too good. Give 100% to your customers each day, and they will reward you with their business.
It is always a pleasure to serve you at eSeats.com with your ticket needs. Visit www.eSeats.com, download the app, or call customer service 800-660-6031 (8am - 4pm MST Arizona) so you too can get Amazing Tickets. Delivered.
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