How to avoid buying Counterfeit Tickets

Getting burnt with Counterfeit tickets is an awful thing.  Not only are you out the money but you also will not be able to attend the event you purchased the tickets for.   So here are a few reminders on how to avoid getting taken.

eSeats.com and other NATB sellers are  your safest bet when buying tickets in the secondary market.  You get a money back guarantee and the experienced help from experts.

Here are some general guidelines.

#1 Rule is Trust Your Source. When shopping online, it's very important to know your source.   For consumers your source will be the website you are purchasing the tickets from because that's who will be taking your money.  But herein lies the problem.  Many ticket sites today are simply affiliate marketing sites which refer you over to the actual seller of the tickets.  My suggestion is only deal with ticket agencies which offer real customer service and support.   Secondly, make sure the online agency is a member of the NATB or the BBB.  If they are both, all the better.  This gives you leverage of taking care of any problems down the road.

#2.If you are shopping for tickets at the venue, here are a few suggestions.  Try and have the seller walk you into the venue after the sale is made.  Obviously, the best situation would be to have the seller walk  you into the venue and pay them after you enter and go to your seat.   This would be the safest approach if you are buying tickets at the venue.

#3 If the seller won't walk you into the venue or over to where you enter, unless you know the seller and trust him with your money, I would stay far, far away from this seller.

#4.Never buy tickets on Craigslist or any of the unregulated consumer to consumer marketplaces.  This is ripe for disaster.  The legit websites such as StubHub have more safeguards in place, but at the end of the day, you're buying tickets from an unknown entity.

5. Unless you are familiar with the business, never wire anyone money.  This is just a bad idea.

6. Stay away from classified ads in the newspaper - That's old school and ripe with rip off artists.

Next time, we'll be posting a blog about paperless, etickets and instant download tickets.

See you at the show!

Seven Ways to Get a Selfie or an Autograph at a Concert

In the event you you wish to meet your beloved band or band members, listed here is a simple and easy approach. Mix it up and see how these seven ways can possibly capture the attention and possibly score a selfie or autograph with your adored entertainer.

1. For performers playing top arenas/amphitheaters, get there several hours prior to the show starts at the most high end hotel in the city. Hang around outside near the walkway; waiting anywhere inside will more than likely ensure you get booted out. You should never attempt this for international tours, they are usually most likely extremely tired and bustling and you will most likely not be able to bump into them. For international tours, experiment with the venue.
2. After the show, wait around the tour coaches. Security guards will more than likely accompany you away because this is almost certainly a restricted area depending on the venue and inform you the band/singer cannot/doesn't wish to meet you.
3. Never quit. If you can see the tour bus going away, follow it (without being too close). It's going to either head to the hotel or drive to the next stop on the itinerary. If they go to the hotel you may try to meet the band. If you cannot get contact, go the next morning (before check-out times) to see if they leave in the tour bus.
4. Get to the venue extremely early. The band will usually be arriving around early for sound check.
5. Ask calmly, but clearly, for an autograph/picture. They may turn you down, but don't push it if they do. ONE item only. If you have a lot, they may think you are selling on ebay and refuse to sign.
6. Have a lot of common sense. New bands and "washed up" stars will likely want to sign stuff for their adoring fans. Older acts, like the Rolling Stones and Paul McCartney who have been constantly mobbed by people for the past 40 years will less likely sign something.
7. Many bands have different schedules. See where they play the night before and after. If the following city is 2 days away, they are likely going to sleep over in your city. If the following city is the next night and far away they will likely depart towards the city.

Always keep in mind, that bands and their members are just like you and me. We all want to be respected and you are more likely to win friends and opportunities by being considerate and authentic when you finally get that 10 seconds of fame.

We would love to hear your success of how you were able to capture a selfie or autograph! Comment here and share your story.

The Keys to Amazing Customer Service - Quality, Consistency and Service!

Sure there are lots of ticket brokers out there, but what makes eSeats.com different is the customer service. Here are a few of the business practices that eSeats.com employs.

Like any business, the ticket broker business calls for a highly thought out marketing strategy to focus on and generate customers to create additional business. When you complete a targeted game-plan, producing new customers should not be an issue. Your business design must be based upon these bases for results: making use of the best quality product, in our case, tickets, and premium venues, competitive pricing and outstanding customer service. A company designed on these types of basic principles has more than a fighting chance to thrive in the extremely aggressive secondary ticket broker business. What is critical to understand is how to establish your brand to inspire recurring business and customer loyalty. Without repeat business your ticket sales is bound to fail, because a secondary ticket broker demands consistent money flowing through the business to survive.

Never Skimp On Quality
Consistently purchase the best seats and venues. All the incredible marketing on the planet cannot make amends for poor quality products. We make it a part of our  credo to continually surpass your customer's expectations of value. Purchasing premium event tickets immediately impact the experience and quality of the customer's experience. At eSeats.com  a risk is taken on premium seats, to buy directly as soon as tickets are released or even planned for distribution. Making quality decisions on seats and providing phenomenal customer service is one of the primary concerns which has proven to lead to a loyal base of customers who value the time and effort, and come back over and over.

Remain Consistent
Customers want to know what to anticipate in their purchasing experience each time they call in or visit the website or app.  The critical task is to create your best customer service experience  exactly the same way each time to the customer's exact expectations. Understanding what to anticipate will keep customers returning. To accomplish consistency in your product, ensure that your staff is well trained, systems are streamlined, and communication is top notch.  Make sure your workers adhere to instructions and procedures to the letter to ensure every transaction is created just like the last.

Service, Service, Service
Your customer satisfaction performance needs to be carefully perfected, and every customer encouraged to feel welcome and appreciated. Teach your employees to be pleasant, very helpful and professional to each and every customer. Examine typical customer service blunders regularly with your employees and teach them on the proper responses for each scenario. Your staff members should be coached on how to offer the different aspects of your business that might interest your customers. They must be able to communicate knowledgeably about what other events your company promotes, and also where and which type of products are being used. Just as there is no such thing as creating a product that is too good, there is no such thing as possessing customer service skills that are too good. Give 100% to your customers each day, and they will reward you with their business.

It is always a pleasure to serve you at eSeats.com with your ticket needs.  Visit www.eSeats.com, download the app, or call customer service 800-660-6031 (8am - 4pm MST Arizona) so you too can get Amazing Tickets. Delivered.

Welcome to the eSeats.com Blogger Post

Welcome to eSeats.com!

Based in beautiful Scottsdale, Arizona, eSeats.com is a full service ticket agency with an A+ Rating from the Better Business Bureau and is accredited by the National Association of Ticket Brokers. Thanks to our network of qualified ticket suppliers worldwide, eSeats.com has been providing fans with authentic and guaranteed tickets to the top sports, concert and theater events since 2001.

What makes eSeats.com different? eSeats.com brings a personal touch to the ticket business that is sorely needed. Unlike most ticket websites which lack any sense of customer service and support, eSeats.com goes the extra mile. Instead of bouncing your orders around to other companies to handle, we take care of the entire process from start to finish. No more chasing around for answers. eSeats.com deals exclusively with fellow NATB suppliers and directly with venues and event promoters. In the end this assures you a smooth transaction. You can trust eSeats.com with tickets to the biggest events because that's what we specialize in. World Cup, French Open, Summer and Winter Games, US Open Tennis, Wimbledon, Kentucky Derby, Masters in Augusta, Championship Boxing and Much More.

Need more convincing? See what our customers have to say about eSeats.com in our Testimonials Section. eSeats.com is on the cutting edge in protecting our customers against Fraud. eSeats.com has participated in the last two Fraud Panels that our industry association organizes to help our peers stay safe when selling tickets online.

In the Beginning
The story of eSeats.com goes back to 1978 when my hard working dad decided it was time to teach my twin brother Mike and I the ticket trade. We learned the business in the streets buying and selling tickets to events around Phoenix, Arizona. By working hundreds of events over many years we learned the fundamentals of the ticket trade and how to take care of our good clients. In 1987 my brother and I were foreign exchange students in France and had the opportunity to apply what we learned at Roland Garros. We discovered how languages and learning the local customs was an important way for us to gain a competitive advantage and better serve our customers. Our interest in major international events continues today.

After graduating from Arizona State University with a BA in French and then MBAs from the American Graduate School of International Management (Thunderbird '91), Mike and I split up for a few years. Mike started his very successful company, Championship Tennis Tours while I went to work for high tech companies in Asia, Europe and San Francisco. It wasn't till 2000 that I returned back to Arizona in time to join the burgeoning online ticket revolution taking place. We had the good fortune to meet up with the guys from TicketsNow who made eSeats.com one of their first broker sites. Today, eSeats.com runs one of the most sophisticated ticket websites and mobile apps giving our customers quick access to the biggest selection of premium tickets in the world.

We look forward to working with you and taking care of your ticketing needs.